The easiest and fastest way to get anwsers to your questions is to use our Customer Service system.

• Click on the Customer Service tab in the top menu
• Click the "New Support Ticket" button
• Complete the form

It is easiest for us to resolve your issue if you can be logged into your account.  If you are able, please log in before submitting your Customer Service Ticket.  If you are not able to log in, please leave us your name and consultant ID.

Your question will immediately be sent to a customer service representative. You will receive an alert via email when a response has been posted. Please log back in to receive your reply.

PLEASE UNDERSTAND IF YOU EMAIL INSTEAD OF USING OUR CUSTOMER SERVICE TAB, THERE IS A CHANCE WE WILL NOT RECEIVE YOUR INFORMATION. 

THE CUSTOMER SERVICE TAB IS THE ONLY OFFICIAL MEANS OF CONTACTING SCENTSY SUCCESS.  EMAIL CAN BE UNRELIABLE.  USING THE CUSTOMER SERVICE TAB WILL ENSURE YOUR QUESTION IS ROUTED TO THE MEMBER OF OUR TEAM THAT CAN BEST SERVE YOUR NEEDS.  WE STRONGLY RECOMMEND THAT YOU DO NOT EMAIL IN QUESTIONS OR CONCERNS.

CONTACTING SCENTSY SUCCESS VIA EMAIL:

We are eager to answer your question or concern, however because of the unreliability of email and complications added by spam and virus filters, we kindly ask that you submit your question via this Customer Service tab on the Scentsy Success website. This way we can assure you that we have received your information and that we are able to respond as quickly as possible.  

RETURNS/EXCHANGES:

          1.  Login to your account
          2.  Click on the “Customer Service Tab”
          3.  Click “New Ticket”
          4.  Select “Return/Exchange” from the ‘Section’ drop down menu
          5.  Type required information into the “Description” box (see below for required info)
          6.  Click “Submit”
          7.  You will receive a RA number & further instructions within 3 FULL business days

(To ensure that your request is received, please DO NOT rate/close your ticket until you have received a response and the issue has been completely resolved)

When creating your request, you MUST include the following information in the description box:

          Your Name
          Consultant ID
          Order Number
          Item(s) Name or Sku #
          Whether you would like to return or exchange the item(s)
          Reason for your return/exchange

(Failure to include all the required information may result in delays and/or failure to process your return/exchange.)

RETURNING YOUR ORDER:

Once you have received your Return Authorization number, you may return your item to:

Please include in your return package a note with your Name and Return Authorization number.

Personalized products are not eligible for refund, return, nor exchange.  Failure to read and follow Return/Exchange or Cancellation Policies may result in a refusal to refund or exchange.

PLEASE PACKAGE RETURNS APPROPRIATELY.  WHEELED BAGS RETURNED WITHOUT A BOX AND/OR PROPER PACKAGING WILL NOT BE ELIGIBLE FOR RETURN, REFUND, OR EXCHANGE.  If you need a box for any return please visit your local grocery or big box store.  They will generally give you a box free of charge.

Scentsy Success will only accept Returns/Exchanges on products in unused, mint, resalable condition.  Product received in used, dirty, or damaged condition is not eligible for return or exchange and will be returned and the cost of reshipping will be charged to the card associated with the order.  Should your order arrive damaged, please see the instructions below (FAQ: What if there is a problem with my order?)

No item may be returned, exchanged nor refunded after 30 calendar days from the date the order was initially placed.

For more details on returns/exchanges, please review our FAQ's tab.

 PRIVACY POLICY

Scentsy Success Privacy Policy Notice
Your privacy is very important to us. Scentsy Success respects your concerns about maintaining strict information privacy.

Any information that you give to us is kept in confidence. We don't collect information on our web site unless you choose to give it to us via an electronic mail message, an order, a phone call, or by postal mail. Even when you choose to give us information, we keep it confidential. We do not sell, rent, share, or otherwise disclose mailing lists or other personally identifiable information.

All order information is processed in a secure environment. We maintain some records of individuals who contact us in case we contact you later or provide further information to you in the future. However, we do not provide this information to anyone else unless you give us your permission. We do not share such names or other identifying information unless you specifically authorize us to do so.

We do enable "cookies" on our web site to support the secure ordering information process. Otherwise the server of our Internet Service Provider collects information about the date and time in which our web site was accessed and the Internet address of the web site from which you linked to our site. If we decide to use this information to analyze web traffic in the future, we will only be able to measure the number of visitors to our site and the addresses of the web sites from which our visitors come.

Email addresses and other identifiable information are not available to us unless provided through your subscription to our email list or during your purchase of Scentsy Success services or products. We will use this information internally to insure that you receive the highest level of service and maintain all information in a confidential manner.

If you have any questions or concerns about this privacy policy, please feel free to contact us by using the Customer Service tab.

For more information, please see the FAQs tab.